Scope

I’m feeling terribly compulsive. Recently I had a customer berate me and a co-worker in a way that I haven’t been torn down in decades. A real threatening tongue-lashing. Fortunately my boss has been utterly supportive and we’ve been told to hold off on service while the situation is resolved. The client has been calling, his staff have been calling, and I’m going mad trying to ignore somebody who has really treated us pretty poorly. It goes against all my nature not to provide good service and remedy the situation. But this one is out of my scope. And there’s a good lesson there because not every problem I run across is within my ability to correct.